Data Deletion Request
How to send your request
You can ask for your account and your personal data to be deleted by writing to the support e-mail address or through the contact page. Please include the e-mail address your account is registered with.
There is no delete button in the panel
TACT Grow has no user-facing account deletion button in the panel today; deletion requests are handled by the support team. Confirm that your request was received and which stage it is at through the support team's written reply.
Identity verification and response time
You may be asked to verify your identity; this step exists to prevent your data being deleted at a third party's request. Applications are answered as soon as possible and at the latest within thirty days.
Scope and retention
A deletion request does not automatically delete your Meta or Google accounts on the ad platforms; those accounts belong to the customer on third-party platforms. Legal retention, billing and security records may be kept for the periods foreseen by legislation.